Implementation & Conversion:

Fear of conversion is the number one reason firms are reluctant to convert to a new investment accounting systems. Fear no more: the Pendo Systems team has years of working with a variety of solutions and has put together a methodology that allows us to convert in weeks and months vs. months and years. We also own the implementation. Our engineers and consultants designed a process that allows for a streamlined approach, delivering on time and within budget.

We stand behind this by:

  • Providing a fixed fee implementation to protect our customers.
  • Utilizing a highly structured phased approached – providing for real deliverables that you will review and approve.
  • Use of effective migration tools to automate many of the manual tasks of loading data, reconciling and balancing.
  • Having staff with Deep domain experience in accounting and project management.

Consulting

Your business is unique. The products and services that make you superior to your competitors give your company its distinct advantage. At Pendo Systems we support your business objectives. We work with your team to develop the processes, workflows, and associated reporting to achieve your goals and implement your strategic directives.

 

Pendo Systems provides highly skilled functional and technical experts who produce results. Our consultants and implementation specialists assist companies in several disciplines including:

  • Workflow review and documentation to support “Current State / Future State” analysis, recommendation and project plan creation.
  • System integration and implementation support to consolidate your systems and facilitate straight through processing.
  • Accounting and Management Reports customization and creation – either with your resources or ours –
    or a combination of the two.
  • Management consulting to help you achieve your operational reengineering goals.

Support

Support and Service is the cornerstone of Pendo. Our highly experienced customer support team understands the business because and have all been in the business on the client side of operations. We can provide 24x7 service to our customers if necessary and will own any issues. Our upgrade process for enhancements, fixes and interim and annual releases is fully automated and leaves limited work for our customers. Whether we are dealing with a data issue, security set up, or process question, our customer support experts understand how your business works and provide a second level of support for your organization.

Hosting

Hosting is provided by Tier 3, offering complete end-to-end management of your IT environment. Tier 3 provides and services the network and hardware, takes care of backups and recovery, ensures security, and fully manages your operating systems, web, and database application infrastructures. Plus, each client has a dedicated staff of five Level-3 engineers that make it all happen. From daily operations to adding new services, your team has the experience it needs to handle large-scale web operations and application development. www.Tier3.com